SHIPPING

What are your delivery times?

For most products and destinations, it takes 1-6 business days to create your products and an average of 1-4 business days to deliver your order.

A variety of factors influence delivery time. For example, the ordered product, the print location, the destination country, the order size, the network status, and the preferred shipping method.

We ship to over 170 countries and have local production in 33 countries thanks to our network of over 100 print partners. You will receive an email with your tracking number when your order is ready to ship.

What are your delivery fees?

The delivery fees will be calculated during the final steps of finishing your order. The amount depends on the product you have ordered and on the shipment location.

PixaPaw offers you free worldwide shipping on all orders of $50 or more!

What is the manufacturing procedure?

1. Your order has been submitted for photo review.
2. Photos are transformed into one-of-a-kind artwork.
3. Thorough artwork review and changes made (if required)
4. Printing setup
5. Submitted for printing
6. Hard copy, quality check, and delivery!

It is possible for multiple items to be shipped together?

Typically, yes, but this is dependent on your order. We may ship each item in its own package. We partner up with a handful of print partners who are experts in particular products. This ensures that the product is of high quality.

Will I receive a tracking number for my order?

Yes, as soon as your tracking number is available, you will receive an email with all of the important information.

Please email us if it has been more than three weeks and you still do not have a tracking number.

You will receive multiple tracking numbers if your goods have been shipped in multiple packages.

What should I do if my tracking link is broken?

Don't worry, we'll figure it out. Simply email us and we will get this resolved for you as soon as possible.

Does PixaPaw ship internationally?

Yes, we ship to all countries! Everybody should be able to express their affection for their pets.

The tracking status is “delivered” but I haven’t received my order yet.

When the postal courier updates the tracking on your order to 'delivered,' it triggers our automated emails, and we send you a notification that your order was delivered.

On rare occasions, a parcel will be marked as delivered by the courier before it has arrived. If you receive an 'order delivered' email from us but have not received your order, the following information should be helpful:

• This is most common with USPS couriers. Some couriers will scan all of their parcels as delivered at the start of their day, only to deliver the parcels the following day.
• In 90% of cases reported to us by customers, the parcel is received within three days of receiving the 'order delivered' email.

So, here are our standard procedures in these cases:

1. Check that the delivery address you entered at checkout is completely correct. Even the smallest error can cause a delivery problem. Please notify us if you made a mistake.
2. Wait three business days to see if the delivery email was sent incorrectly. 90% of the time, this advice works.

After three additional working days:

1. Check with your neighbors to see if they've seen it or picked it up for you.
2. Check with your local post office to see if they have received it.
3. Contact the courier directly (for example, USPS or FedEx) so they can contact the delivery driver and obtain some information from them.

We're confident you'll have found your delivery by this point. If you haven't, please let us know so that we can make things right by sending you a replacement.

We recommend using a different address for the replacement. A work address is a good option.

What if I have a special delivery problem?

A delivery driver attempted but failed to deliver the parcel. This could be due to a number of factors, including an incorrect delivery address, no one at home, and no safe place to leave the parcel, among others.

Check that you entered the correct shipping address during checkout, and then contact the courier as soon as possible to schedule another delivery attempt at a time that works for you.

We cannot offer a refund or replacement if the parcel is delivered to the incorrect address due to an error on your part during the checkout process.

My order was sent back to the sender. What happens next?

Your order could either be shipped to the wrong destination or the delivery driver attempted delivery numerous times but was unsuccessful and could not find a safe spot to leave the parcel on the property.

Once the parcel is sent back to the sender, we can then resend it to you. Before we send it back out, please make sure to double-check your delivery address!

RETURNS/REFUNDS

Can I get a refund?

We cannot offer refunds because your order is personalized for you and your pet. Your product is completely unique, and all sales are final. If you are dissatisfied with your final art render and provided photos that clearly follow our photo guide, we will do everything possible to make it right. We cannot offer a refund or replacement if you provide photos that did not adhere to our photo guide.

What if I dislike the end product?

We have put in place a number of safeguards to ensure that you enjoy your unique artwork. These are some examples:

Once we receive your order, we will begin photo screening and emailing customers who need new photos.

All pet portraits are subjected to in-house artwork reviews to ensure attention to detail.

All orders include a customer dashboard and artwork previews, as well as unlimited free revisions of your artwork.

These three key points indicate that you will have seen and approved your artwork before it is printed. So you should have no problems with your art once you receive it!

I received the wrong or damaged item

If you receive a damaged or incorrect item, we will replace it as soon as possible. Please Contact Us and we will reach out to you so you can send us some photos of the problem. Any customer who receives an incorrect or defective/damaged/misprinted product will receive a replacement at no cost.

Is it possible to cancel my order if I change my mind?

Order cancellations are permitted up to 24 hours after your order is placed. Any cancellation request received after this 24-hour window will be accepted at our discretion. If accepted, you will be charged a $10 cancellation fee. This is due to the fact that your artist will have begun work on your order.

A $10 fee will be applied if work on your order begins during these 24 hours.

Orders that have been sent to print cannot be canceled in any way.

YOUR CUSTOM PET PRODUCT

Do you only print cats and dogs?

We can print any animal on the planet as long as we have a great photo! 

Can I print more than one pet on the same product?

Yes, absolutely! Because we know that some pets are inseparable, we can print them together on a single product. 

Do you also do art work with humans?

We're sorry, but we only do pet artwork.

Is the quality of my photo good enough?

We have a team that works around the clock to ensure that your photo is suitable for use. If there is an issue with your photo, you will receive an email within 24 hours of placing your order, and we will assist you in selecting a better photo.
We use the exact photo you upload, so make sure your pet's fur color, eye color, and any other details are clear and visible.

Can I change my order?

If you really need to change your order, please Contact Us as soon as possible. We can usually accommodate any product, size, or color change as long as you notify us within 24 hours of placing your order.

Will I see the pet portrait before it is printed?

YES! On every order, we provide artwork previews and unlimited revisions. So don't be concerned about whether or not you'll like your pet art - we only print when you're completely satisfied.

GENERAL

How quickly can you respond to my question?

We respond to messages and emails in the order in which they are received, and we make every effort to respond as soon as possible. Typically, we respond within 24 hours of receiving a message or email.

Do you support any charities?

We're in the business of making pets and their owners happy, and we adore our animals just as much as you do.

We understand that not every pet is as fortunate as ours. There are abandoned dogs, stray dogs, and abused dogs all over the world. They were abandoned on the side of the road to fend for themselves and die.

We realized that our pets' happiness is meaningless if others are suffering. This is why we donate food and medicine to dogs and cats around the world who are in desperate need.